Last updated: 13 October 2026
1. Who we are
AG Psychology Centre is a psychology practice led by Dr Azucena Guzman, Chartered Clinical Psychologist, registered with the Health and Care Professions Council (HCPC) and the British Psychological Society (BPS). We provide therapy, training, supervision and research services, in person and online.
AG Psychology Centre is the data controller for the personal information described in this policy. For any question about this policy or your information, contact us at contact@agpsychologycentre.com.
2. What we collect and why
| Information | Why we use it | Lawful basis (UK GDPR) |
|---|---|---|
| Name, email, phone and message (contact form, email, WhatsApp) | To reply to your enquiry and arrange an appointment | Legitimate interests; steps before entering a contract |
| Contact details, date of birth, GP details, emergency contact | To provide and administer therapy | Contract |
| Health information, including mental health history, assessment results and session notes | To provide safe, effective clinical care | Contract, with Article 9(2)(h): provision of health care by a registered health professional under a duty of confidentiality |
| Payment details and invoices | To take payment and keep accounts | Contract; legal obligation (tax records) |
| Training and supervision delegates’ details | To deliver and certify training | Contract |
| Research participants’ data | Only under a separate information sheet and consent form for each study | As set out in that study’s ethics approval |
| Newsletter email address | To send updates you have asked for | Consent, which you can withdraw at any time |
| Website usage data | To understand how the site is used and improve it | Consent, given through the cookie banner |
We do not sell your information or use it for automated decision-making.
3. Clinical records and confidentiality
What you share in therapy is confidential. Clinical records are kept securely and accessed only by your clinician. With your agreement, clinicians discuss anonymised case material in professional supervision, as the HCPC and BPS require.
We will share information without your consent only where the law requires or allows it, for example:
- where there is a serious risk of harm to you or to someone else
- where there is a concern about the safety of a child or adult at risk
- where a court orders disclosure, or a legal duty applies
Where it is safe to do so, we will discuss this with you first. We will contact your GP or another professional only with your consent, except in the situations above.
4. Our website, cookies and service providers
Essential cookies keep the site working and remember your cookie choice. Analytics cookies (Google Analytics) are set only if you accept them in the cookie banner. You can change your choice at any time through the cookie settings link.
The contact form sends your message to our email inbox. It is not stored as a clinical record unless you become a client.
We use these providers to run the practice and website. Each acts on our instructions under data processing terms:
| Provider | Purpose |
|---|---|
| Clann Digital (GeoCorp Ltd), with Krystal Hosting (UK data centres) | Website hosting and maintenance |
| Google (Analytics, Search Console) | Website statistics, with your consent |
| Mailchimp (Intuit) | Newsletter, if you subscribe |
| Meta (Instagram) | Displays our Instagram posts on the site |
| Email, video-call, payment and practice administration providers | Running sessions and the practice, under confidentiality and data processing terms |
If you buy a product or course through the site, your order details are processed to fulfil the order and meet our accounting duties.
5. How long we keep information, and how we protect it
| Information | Retention |
|---|---|
| Enquiries that do not lead to therapy | 12 months |
| Adult clinical records | 7 years after the last contact |
| Records for clients under 18 | Until the client’s 25th birthday, or 7 years after last contact if later |
| Financial records | 6 years after the end of the financial year |
| Newsletter subscription | Until you unsubscribe |
| Website analytics | 14 months |
Records are stored on encrypted, password-protected systems, with access limited to the clinician. Some providers (for example Google and Mailchimp) may process data outside the UK. Where they do, transfers are protected by UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
6. Your rights
You have the right to access the information we hold about you; to have inaccurate information corrected; to have information deleted where we are not legally or professionally required to keep it; to restrict or object to how we use it; to receive your information in a portable format; and to withdraw consent at any time where we rely on consent.
To use any of these rights, email contact@agpsychologycentre.com. We will respond within one month and will not charge a fee.
If you are unhappy with how we have handled your information, please contact us first. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
We may update this policy. The latest version will always be on this page.